Go to Book Now, choose a care type (primary care, specialist, labs/imaging), select visit type (in-person, telehealth, house call, or either),
and submit a short non-sensitive reason. Detailed intake happens in the secure portal.
Yes. During booking you can select In-person, Telehealth, House call, or Either.
Availability depends on location, provider offering, and clinical appropriateness.
Use your booking confirmation link or log in to the portal to manage your appointment. Some providers may have a late-cancel/no-show policy.
If you can’t find your confirmation, contact support.
Bring ID, insurance card (if using insurance), medication list, and any prior records you have. Complete intake forms in the secure portal before the visit when possible.
Insurance
It’s an eligibility/benefits snapshot (estimate) such as deductible status, copay/coinsurance, and common limitations.
It’s not a guarantee of coverage or payment.
Sometimes. PPO/HMO rules vary by plan and service. Some imaging, procedures, and specialty visits may require a referral or prior authorization.
When in doubt, start with a benefits check or your plan’s member services.
When possible, yes. Network participation depends on the provider and plan. We aim to show options that fit your coverage, but final network status must be confirmed by the plan/provider.
You can book self-pay. If you want coverage, explore enrollment options on our insurance page and then return to booking.
Self-pay
Estimates are typical ranges based on service type and urgency. Final cost can change based on clinical complexity, supplies, add-on tests, and provider pricing.
Usually: evaluation + plan + basic documentation. Labs, imaging, procedures, and prescriptions are typically separate and depend on what’s clinically indicated.
Many services may qualify, but rules vary by plan and expense type. Keep receipts and check with your administrator.
Telehealth
A smartphone or computer with camera/mic, stable internet, and a quiet/private space. Use the secure portal link for visit access and forms.
Emergencies (call 911), severe symptoms, situations requiring hands-on exams, urgent imaging, or procedures. A provider may redirect you to in-person care.
Portals
Role-based access reduces risk by limiting what each user can see and do. Customer intake and messaging stay inside secure portals.
In the Customer Portal after login. Public pages are designed to avoid collecting sensitive details.
Use the “Forgot password” link on the portal login page. If you don’t receive an email, check spam or contact support.
Privacy
Public pages are for general browsing and booking basics. Sensitive details should be handled inside authenticated portals with access controls and audit logs.
Some product/service links may be tracked for attribution or commission. Disclosures should be shown clearly. Avoid entering sensitive info into third-party checkout pages you don’t trust.
Access is role-based (least privilege) inside portals. In production, access events should be logged for audit and compliance.
Billing
Yes — receipts are available in the portal or from the provider, depending on how payment is processed.
Policies vary by provider and service type. If there are non-refundable deposits or late-cancel fees, they should be disclosed before you confirm.
Contact support if something looks incorrect.
Start by reviewing the visit summary and itemization (if provided). Then contact the provider’s billing team or our support channel with non-sensitive details.
Support
Use the contact page for general questions. For account or visit issues, log in to the portal when possible to keep details secure.